Refund Policy

Effective Date: August 31, 2026

Last Updated: August 31, 2026

At billtime, we are committed to delivering high-quality software development and technology services. This Refund Policy outlines the conditions under which refunds may be issued for our services and products.

1. Service-Based Refunds

1.1 Custom Development Projects

For custom software, web, and mobile application development:

Project PhaseRefund Eligibility
Before project kickoffFull refund of advance payment (within 7 days)
During discovery/planning (Phase 1)70% refund of advance payment
During development (Phase 2)No refund; payment covers work completed
During testing/delivery (Phase 3)No refund; payment covers work completed

1.2 Monthly Retainer Services

Monthly retainer services (hosting, maintenance, support) may be cancelled with 15 days' notice before the next billing cycle. No partial-month refunds are provided.

1.3 Hourly Consulting

Hourly consulting fees are non-refundable once work has been performed. Unused prepaid hours may be refunded within 30 days of purchase.

2. Product-Based Refunds

2.1 billtime POS / ERP Software

For our billtime POS and ERP software products:

2.2 Hosting Services

Hosting fees are non-refundable once the hosting period has commenced. Domain registration fees are non-refundable as per ICANN regulations.

3. Refund Process

3.1 How to Request a Refund

To request a refund:

  1. Email billing@billtime.in with your project/product details and reason for refund
  2. Include your invoice number and payment reference
  3. Our team will review your request within 3 business days
  4. You will receive a decision via email with detailed reasoning

3.2 Refund Processing

Approved refunds are processed as follows:

Payment MethodRefund Timeline
UPI / Net Banking5-7 business days
Credit/Debit Card7-14 business days (depends on bank)
Bank Transfer (NEFT/RTGS)5-7 business days

Refunds are credited to the original payment method. If the original method is unavailable, we will work with you to find an alternative.

4. Non-Refundable Items

The following are non-refundable:

5. Disputes and Escalation

If you are dissatisfied with a refund decision:

  1. Level 1: Email billing@billtime.in for review by our accounts team
  2. Level 2: Request escalation to management at ceo@billtime.in
  3. Level 3: If unresolved, disputes may be raised under our Terms of Service dispute resolution process

6. Contact

For refund-related inquiries: